Annie was wonderful. She explained things well, allowing me to make an informed decision and preparing me for the process. It was a pleasant experience and after the initial process and numbing I was so relaxed I actually napped. I love the results! My eyebrows look better than they ever have. They are defined without looking fake. I look forward to the one month touch up included, which is a nice addition which allows one to live with their new eyebrows and make any changes they want. I highly recommend going to Annie.